Terms of Service
Last updated: 2026-05-13
These Terms of Service ("Terms") govern your access to and use of qorder (the "Service") — a SaaS platform for QR-code menus and ordering for restaurants, bars, and hotels. By creating an account or using the Service, you confirm that you have read, understood, and agree to these Terms.
1. Who we are
Service provider: „АР ЕМ ДИДЖИТАЛ" ООД (transliterated: RM Digital Ltd.), a limited liability company registered in Bulgaria, EIK 208452504. Contact for questions about these Terms: support@qorder.me.
2. Description of the Service
qorder helps food-service businesses accept orders directly from the table via QR code. The Service includes:
- A web dashboard for managing menus, tables, options, and operating hours.
- A public menu accessible via QR code with automatic browser-language detection.
- A live ticket board for kitchen / bar staff.
- Order history and per-order detail review.
- Integration with a payment provider of your choice for accepting customer payments.
We reserve the right to add, change, or remove features, with advance notice for material changes.
3. Account and access
To use the Service, you must create an account with a valid email address and password. You are responsible for:
- The accuracy of the information provided at registration.
- Keeping your password confidential.
- All activity performed through your account.
The Service is intended for business use.
4. Fees and payments
4.1. Fees
qorder is provided for a recurring monthly fee. Your business account is set up for you by qorder, and the fee that applies to your business is agreed and confirmed at that time. Indicative plan prices are published on our website; the fee that applies to you is the one stated when your account is provisioned. Fees are in euro (EUR) unless explicitly stated otherwise.
4.2. Paying your qorder fee
Your monthly fee is invoiced to you directly by qorder and is payable by the method and on the terms agreed when your account is set up. We do not store full card details on our servers.
4.3. Payments from your customers (BYO payment provider)
Money from your customers' orders is settled directly into your merchant account at the payment provider you have connected (currently Stripe; more being added). qorder is NOT a payment intermediary for these payments — we act solely as a technical integrator that creates payment sessions using the credentials you provide. Customers enter their card details on the provider's secure page; the card details never pass through qorder. You have an independent contractual relationship with your payment provider and are bound by their terms.
4.4. Term
The arrangement continues on a rolling monthly basis until ended by either party (see Termination below). qorder does not charge a card automatically — fees are invoiced.
4.5. Refunds
Due to the nature of the Service (digital, immediately accessible), we do not offer automatic refunds for partial months. For disputes please contact us at support@qorder.me and we will review each case individually.
Customer refunds for specific orders are issued by you through your payment provider's dashboard — the money is on your account, not ours, so we cannot refund on your behalf.
5. Fiscal receipts and tax compliance
qorder is a software platform. It is not a fiscal device, an electronic system for managing sales in retail outlets (СУПТО), or a cash register, and it does not issue fiscal receipts. You remain solely responsible for issuing fiscal receipts and for meeting your obligations under Наредба Н-18 and applicable tax law, using your own registered fiscal device at the point of payment.
6. Termination
6.1. By you
You may end your arrangement at any time by contacting us at support@qorder.me. Your access will remain active until the end of the period already paid for.
6.2. By us
We reserve the right to terminate or restrict your access to the Service if:
- You fail to pay an amount due after reasonable notice.
- You breach these Terms or applicable law.
- You use the Service in a way that creates risk for other users or our infrastructure.
7. Acceptable use
When using the Service, you agree NOT to:
- Violate applicable food-safety law, alcohol-licensing rules, VAT obligations, or other hospitality regulations in your jurisdiction.
- Accept orders for items you cannot or do not intend to fulfill.
- Use the platform to sell illegal or restricted goods.
- Misrepresent your business — name, address, menu description, allergens.
- Act on behalf of another business without their authorization.
- Attempt to gain unauthorized access to the system or overload it for the purpose of denial of service.
- Resell the Service without our written consent.
8. Intellectual property
The Service, including software code, design, logos, and trademarks, is owned by the Service provider or our licensors. You receive a limited, non-transferable license to use the Service for your business purposes for the duration of your subscription.
Content you submit (item names and descriptions, images, business description, cover) and your customers' orders remain your property. You grant us a limited license to store and process this content solely for the purpose of providing the Service.
9. Privacy
Processing of personal data (yours and your customers') is described in our Privacy Policy, which forms an integral part of these Terms. By using the Service, you agree to the practices described there.
10. Limitation of liability
The Service is provided "as is." We make reasonable efforts to keep it available and stable, but we do not guarantee 24/7 uptime and are not liable for:
- Lost business opportunities or profits resulting from temporary unavailability of the Service.
- Actions of third parties (your payment provider, Cloudinary, Sentry, etc.) outside our control.
- Disputes between you and your customers about food quality, order fulfillment, allergens, or menu content. You are the restaurateur; we are the platform.
- Your failure to fulfill an order or to resolve a customer refund dispute.
To the maximum extent permitted by law, our total liability to you under these Terms is limited to the amount you have paid for the Service during the last 12 months.
11. Changes to the Terms
We may update these Terms as needed. For material changes, we will notify you by email at least 30 days in advance. Continued use of the Service after the new Terms take effect constitutes acceptance. The last-updated date is at the top of this document.
12. Governing law and disputes
These Terms are governed by the laws of the Republic of Bulgaria. Any dispute related to these Terms or the Service will be referred to the competent Bulgarian court at the provider's seat, unless applicable consumer-protection law requires otherwise.
13. Contact
Questions about these Terms can be sent to support@qorder.me.